About the Role:

Are you passionate about delivering exceptional customer experiences, staying organized, and being involved in various aspects of a growing business? Do you want to be an integral part of a company that empowers farmers to sell their pasture-raised and organic products directly to consumers? If so, we have the perfect opportunity for you!

Your Responsibilities:

As an Administrative Assistant specializing in E-commerce and Inventory, you will serve as the frontline representative for our online store and farmer network. You will provide timely customer service and assistance, ensuring that orders are processed efficiently to maintain a positive experience and strengthen customer connections to our brand.

• Customer Service: Act as the primary contact for online customers, addressing inquiries, resolving complaints, and processing orders promptly.
• Inventory Management: Monitor and manage inventory levels, ensuring accurate stock counts and timely restocking of products.
• Order Processing: Oversee the order fulfillment process, including picking, packing, and shipping orders to ensure timely delivery.
• Product Listings: Create, edit, and maintain product listings on our e-commerce platform, ensuring accurate descriptions and pricing.
• Data Entry: Maintain accurate records of sales, inventory, and customer interactions in our database.
• Reporting: Generate regular reports on sales performance, inventory levels, and customer feedback to support decision-making.

What we're looking for:

• Customer Service Excellence: Strong communication skills with a customer-centric approach. Ability to address inquiries, resolve complaints, and process orders promptly.
• Inventory Management Expertise: Experience in monitoring and managing inventory levels, ensuring accurate stock counts, and coordinating timely product restocking.
• Order Fulfillment Proficiency: Proven ability to oversee the entire order fulfillment process, including picking, packing, and shipping orders to ensure timely delivery.
• E-commerce Platform Knowledge: Strong understanding of e-commerce platforms, particularly in creating, editing, and maintaining accurate product listings.
• Data Management Skills: Proficiency in maintaining accurate records of sales, inventory, and customer interactions in databases.
• Analytical and Reporting Abilities: Capability to generate and interpret reports on sales performance, inventory levels, and customer feedback to support decision-making.
• Attention to Detail: Meticulous approach to work, especially in managing inventory, processing orders, and maintaining accurate product information.
  Technical Aptitude: Familiarity with CRM systems, Microsoft Excel, and other relevant software. Quick learner of new tools and technologies.

What We Offer:

• 🏠 Work From Home setup
• 🏖️ PTO
• 🎉 Paid holidays
• 💼 HMO

Bee Your Own Success Story, Join LennorHive! 🐝🌟

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We kindly request your patience as we receive a significant number of applications. Rest assured that our team will provide updates on the status of your application in due course. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.

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