About the Role:

Are you passionate about delivering exceptional customer experiences, staying on top of things, and being involved in various aspects of a growing business?
Do you want to be an integral part of a company that empowers farmers to sell their pasture raised and organic products directly to consumers?
In this role, you will serve as the frontline representative for our client's online store and farmer network. You will provide timely customer service and assistance, ensuring that orders are processed efficiently to maintain a positive experience and strengthen customer connection to the brand.

Your Responsibilities:

• Customer Interaction: Act as the primary point of contact for all customer inquiries, concerns, and support requests for our client's online store.
• Communication: Respond quickly and politely to customer inquiries through email, chat, phone, and social media platforms, ensuring issues are resolved with accurate and helpful information.
• E-commerce Support: Assist customers with inquiries related to orders, products, payment processing, shipping issues, and other e-commerce-related matters across multiple communication channels.
• Social Media Management: Monitor social media channels such as Facebook, Instagram, and Twitter for customer support inquiries, feedback, and engagement, and ensure responses are timely and issues are resolved effectively.
• Team Collaboration: Work closely with cross-functional teams, including marketing and operations, to address customer concerns and contribute to solution development.
• Feedback Analysis: Proactively assess customer feedback to identify areas for improvement in products, services, and processes, aiming to enhance the overall customer experience.

What we're looking for:

• Experience: Minimum of 4 years in customer support or related fields with a deep understanding of e-commerce platforms, especially Shopify.
  
• Communication Skills: Exceptional communication and interpersonal abilities, with a customer-centric approach and the capacity to empathize and effectively meet customer needs.
  
• Technical Proficiency: Strong command of Shopify admin tools and features, capable of navigating the platform, processing orders, and resolving technical issues.
  
• Social Media Expertise: Experience in managing social media channels for customer support and engagement, along with a robust understanding of social media best practices and trends.
  
• Problem-Solving and Attention to Detail: Excellent problem-solving abilities and meticulous attention to detail, with the skill to prioritize tasks and handle multiple customer inquiries simultaneously across various channels.
  
• Software Knowledge: Familiarity with helpdesk software, CRM systems, Microsoft Excel, and other customer support tools is preferred.
  
• Key Traits: Seeking a passionate, curious, and versatile team player who is self-motivated, capable of initiating and leading projects, and delivering results with minimal supervision.
  
• Remote Work Requirements: Applicants must have a reliable internet connection and a professional environment suitable for remote work.
  

What We Offer:

• 🏠 Work-from-home setup with 2-3x onsite a month.
• 🏖️ PTO
• 🎉 Paid holidays
• 💼 HMO

Bee Your Own Success Story, Join LennorHive! 🐝🌟

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We kindly request your patience as we receive a significant number of applications. Rest assured that our team will provide updates on the status of your application in due course. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.

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