About the Role:

Are you passionate about delivering outstanding customer service and resolving issues with precision and empathy?  In this role, you'll be the frontline representative for our client's online store, providing timely assistance and support to ensure a positive shopping experience for their customers

Your Responsibilities:

• Serve as the primary point of contact for customer inquiries, concerns, and support requests related to our client's Shopify store.
  
• Respond promptly and courteously to customer inquiries via email, chat, phone, and social media platforms, providing accurate information and assistance to resolve issues.
  
• Manage and monitor social media channels (e.g., Facebook, Instagram, Twitter) for customer support inquiries, feedback, and engagement, ensuring timely responses and resolution.
  
• Assist customers with order inquiries, product questions, payment processing, shipping issues, and other e-commerce-related matters across multiple channels.
  
• Collaborate with cross-functional teams, including the client's marketing and operations teams, to address customer concerns and implement solutions.
  
• Proactively monitor customer feedback and identify opportunities for improvement in products, services, and processes to enhance the overall customer experience.

What we're looking for:

• Previous experience in customer support or a related field, with a strong understanding of e-commerce platforms, specifically Shopify.
  
• Excellent communication and interpersonal skills, with a customer-centric mindset and the ability to empathize with customers and address their needs.
  
• Proficiency in using Shopify admin tools and features, with the ability to navigate the platform, process orders, and troubleshoot technical issues.
  
• Experience managing social media channels for customer support and engagement, with a strong understanding of social media best practices and trends.
  
• Strong problem-solving skills and attention to detail, with the ability to effectively prioritize tasks and manage multiple customer inquiries across different channels simultaneously.
  
• Familiarity with helpdesk software, CRM systems, and other customer support tools is preferred.
• Applicants should possess a dependable internet connection and have their own laptop.

What We Offer:

• 🏠 Work-from-home setup with 2-3x onsite a month.
• 🏖️ PTO
• 🎉 Paid holidays
• 💼 HMO

Bee Your Own Success Story, Join LennorHive! 🐝🌟

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We kindly request your patience as we receive a significant number of applications. Rest assured that our team will provide updates on the status of your application in due course. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.

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